Last updated: February 22, 2026

Welcome to Hira Gems. By accessing or using our website hiragems.pk, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

By visiting our website or purchasing from us, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site after changes means you accept those updates.

2. Products & Availability

All products listed on our website are subject to availability. We reserve the right to:

  • Discontinue any product at any time
  • Limit quantities per order
  • Modify product prices without prior notice

We try to display product colors and images as accurately as possible, but actual colors may slightly vary due to screen settings and lighting.

3. Orders & Payments

  • Orders are confirmed only after successful payment or confirmation (for applicable payment methods).
  • Hira Gems reserves the right to cancel any order due to pricing errors, stock issues, or suspected fraudulent activity.
  • Customers must provide accurate shipping and contact information. Incorrect details may result in delivery failure.

4. Shipping Policy

  • Orders are dispatched within 1–2 working days after confirmation.
  • Delivery typically takes up to 7 working days depending on location.
  • Delivery delays caused by courier services, weather, or public holidays are beyond our control.

5. Return & Refund Policy

We accept returns only for damaged or defective items under the following conditions:

  • Request must be made within 24 hours of delivery
  • Product must be unused and in original packaging
  • Clear proof (photos/video) of damage must be provided

We do not accept returns for:

  • Change of mind
  • Personal preference
  • Slight color variations
  • Used or mishandled products

Approved returns may receive a replacement or store credit, depending on product availability.

6. Intellectual Property

All content on this website — including images, logos, text, graphics, and design — is the property of Hira Gems and may not be copied, reproduced, or used without written permission.

7. User Conduct

By using our website, you agree not to:

  • Use the site for illegal purposes
  • Attempt to hack or disrupt website functionality
  • Provide false information
  • Misuse discount codes or promotions

Violation may result in account restriction or order cancellation.

8. Limitation of Liability

Hira Gems shall not be held liable for any indirect, incidental, or consequential damages resulting from:

  • Use or inability to use our website
  • Delays in delivery
  • Product misuse after delivery

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Email: me@hiragems.pk
Phone: 03264195066
Website: hiragems.pk

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Hira Gems