Shipping & Returns
Last Updated: February 22, 2026
Thank you for shopping with Hira Gems. We aim to provide a smooth and reliable delivery experience. Please review our shipping and return policy below.
Shipping Policy
Order Processing Time
All orders are processed and dispatched within 1–2 working days after order confirmation.
Delivery Time
Once dispatched, orders are typically delivered within 7 working days, depending on your location and courier service availability.
Shipping Delays
Delivery times may vary during public holidays, sales periods, or due to unforeseen courier delays. We appreciate your patience in such situations.
Return Policy
We maintain a strict quality check process, but if you receive a damaged product, we’re here to help.
Return Eligibility
- Returns are accepted within 24 hours of delivery
- Only damaged or defective items qualify for return
- Product must be unused and in original condition with packaging
Non-Returnable Cases
- Change of mind
- Wrong size or preference
- Minor color variation due to lighting/screens
- Used or damaged after delivery
Return Process
To request a return:
- Contact us within 24 hours of delivery
- Share clear photos of the damaged item
- Our team will review and confirm eligibility
- Approved returns will receive replacement or store credit (depending on stock availability)
Contact for Returns & Shipping Queries
Email: me@hiragems.pk
Phone: 03264195066
Website: hiragems.pk
We appreciate your trust in Hira Gems and strive to provide you with beautiful jewellery and reliable service.
